WordPress WooCommerce connections

Search

FAQ

Do usage restrictions apply to the plugin installed?

The installation of one plugin can be used for a certain number of domains, resp. subdomains. The basic price of the plugin applies to 1 domain or subdomain. For several domains or subdomains, you can order a discounted license variant. We also offer the multilicense for an unlimited number of domains and subdomains.

If necessary, we can prepare and design an individual offer for you through discounts on additional licenses.

Is it possible to try and test plugins?

To try and test the plugins, we offer the possibility to order their demo versions for a period of 30 days from their order. If you are interested in this option, follow these instructions:

  • add the required plugin to the cart
  • on the “Checkout” page, fill in the order and select the “Demo versions of plugins” as payment method
  • after confirming and sending the order, you will receive an e-mail notification with the option to download and install plugins

How do I find out about released plugin updates?

If you buy a plugin from us, you will have access to its updates for 1 year. You will be informed about the released updates directly in the administration environment of your e-shop in the Plugins section.

How can I update the plugin?

You can update the updated version of the plugin in your e-shop in 2 ways:

1. Update via the e-shop administration environment

  • Log in to the administration environment of your e-shop and go to the Plugins section (Plugins > Installed plugins). You will see a list of all plugins that your e-shop uses, resp. which are downloaded to your e-shop.
  • In the list of plugins you will find our plugin you want to update. If a plugin update is available, it will display a notification about the possibility to update the plugin.
  • Clicking the Update link will automatically download and replace the original version of the plugin. All previous plugin settings will be preserved, so you don’t have to worry about having to reconfigure it after the update.

2. Update via FTP

  • You can download the updated plugin (ZIP file) from your account profile after logging in to wooconn.sk.
  • Using FTP access, log in to the filesystem of your e-shop in which you want to update the plugin.
  • Unzip the downloaded ZIP file and via FTP copy the entire plugin directory to the directory /wp-content/plugins/.

Will I be able to use the plugin even if I don’t renew my support?

You can continue to use the plugin after its support expires. However, in this case, we cannot guarantee its further compatibility and full functionality with the WordPress, WooCommerce platforms and the connected external system. We recommend plug-in updates for security and technical reasons.

How do I pay via PayPal?

PayPal is a payment system, through which you can pay for the ordered plugin. By selecting the PayPal payment method when completing the order and after confirming the order, you will be redirected to the PayPal portal. If you have created a PayPal account, log in and confirm the payment. If you do not have a PayPal account, you can create one by registering, or you can pay for the plugin without registration using VISA, MasterCard, Maestro, Discover, American Express.

How to set up a cron job?

In order for our plugins to work properly, it is necessary to set a “cron job” every 5 minutes. A cron job is something that is done regularly and you can set it up in 2 ways:

1. Using the web hosting provider’s control panel

Many web hosting providers have the ability to set up a cron job call within the control panels. You can ask the provider on whose web hosting your e-shop runs for help with setting up a cron job.

The command to be executed every 5 minutes might look like this:

php [path to your eshop]/wp-cron.php

The php command may look different, such as php72 or similar. This is the recommended way to run cron, as it usually doesn’t “suffer” from timeout issues.

Alternatively, you can use another command:

curl http://www.yourdomain.com/wp-cron.php

or

wget --delete-after http://www.yourdomain.com/wp-cron.php

Remember to use the correct HTTP protocol http:// or https://.

You can load the URL (http://www.yourdomain.com/wp-cron.php) into your browser and see if you see a blank page (that’s fine) or if you see reported errors (e.g. is correct, PHP errors, etc.).

2. Using an external system

The external service can activate cron by calling the URL http://www.vasadomena.sk/wp-cron.php every 5 minutes. There are paid but also free services, try using Google with the search term “online cron service”. Here are some services you can use:

www.easycron.com
www.cron-job.org
uptimerobot.com

If you need help setting up a cron job, we can set up a cron job call from our web server.

What should I do if I need help installing and setting up the plugin?

Basic technical support from our side is also included in the basic price of the plugin – providing general information and recommendations on how to set up the plugin.

If you want full installation, configuration and setup of the plugin and the synchronization process from our side, you can use the option to order extended technical support for the plugin. It consists of complete technical assistance and advice. At the same time, we are fully available to solve problems that may arise over time when changing WordPress or WooCommerce settings, or of the external system with which you want to synchronize the website. Extended technical support is charged depending on the specific plugin for a period of 1 year.